Frequently Asked Questions
Find answers to common questions below
Have a question about our products or your order? Check the answers below, or reach out and we'll get back to you as soon as possible.
F.A.Qs
Frequently asked questionsWe offer Tracked 24 Hour delivery for £7.99, arriving the next business day.
Once dispatched, Royal Mail will email you tracking details. You can also contact our customer service after 6pm on the dispatch day for an update.
Yes — as long as your order hasn't been dispatched yet, we can cancel it and issue a full refund. Once it's been sent out, unfortunately we're no longer able to cancel it.
We currently accept secure bank transfer, Bitcoin, and PayPal.
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Yes — every order is packed in plain, unbranded packaging with bubble wrap and sealed tightly to keep your items safe in transit.
We take all complaints seriously and review each one within 48 hours. If something's not right, email us at support@dreambalance.co.uk and we'll do our best to resolve it quickly.
If any item is missing, please film an unboxing video from the moment you open the sealed parcel. This helps us quickly verify and resolve the issue.
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